What's new atRemote Wait

See exactly when your lines get long, so you can staff up before the rush hits.

• NewPeak-hour heatmap on the analytics dashboard
• NewAverage wait-time trends across the last 90 days
• ImprovedFaster live position updates on the customer screen

Customers now get a text the moment you call them, so no one misses their spot.

• NewSMS notifications when a customer reaches the front
• NewCustomisable message templates per queue
• FixedPosition number occasionally lagged on slow networks

Understand how often customers drop off and keep your line moving.

• NewNo-show rate surfaced on every queue
• ImprovedOne-tap requeue for customers who step away
• FixedQR codes now render crisply when printed at any size

Run separate lines for separate services from a single dashboard.

• NewCreate and manage multiple active queues
• ImprovedRedesigned queue overview grid

Let customers wait from anywhere — scan a QR code, hold their spot, and get called when it's their turn.

• NewQR-code queue join with no app required
• NewLive position tracking for customers
• NewBusiness dashboard to call the next person