Privacy Policy

Our commitment to your privacy

Privacy Policy

Last Updated: February 18, 2026

1. Introduction

Welcome to Remote Wait ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual queue management service.

By using Remote Wait, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide Directly

When you use Remote Wait, we collect the following types of information:

For Business Users (Account Holders):

  • Name and email address (for account creation and authentication)
  • Business name and contact information
  • Payment information (processed securely through third-party payment processors)
  • Queue configuration and settings
  • Custom branding information (logos, colors, messages)

For Customers (Queue Participants):

  • Name (for identification in the queue)
  • Phone number (for SMS notifications when it's their turn)
  • Optional email address (if provided)
  • Queue position and wait time information

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

  • Device information (browser type, operating system)
  • IP address and location data (for service optimization)
  • Usage patterns and analytics (queue activity, feature usage)
  • Log data (access times, pages viewed, actions taken)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze service usage, and improve our platform. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Queue Management: To create, manage, and operate virtual queues
  • SMS Notifications: To send real-time alerts to customers when it's their turn
  • Account Management: To maintain your account, process payments, and provide customer support
  • Customization: To apply your branding and preferences to customer-facing pages

3.2 Service Improvement

  • Analytics: To analyze usage patterns, wait times, and service performance
  • Feature Development: To develop new features and improve existing functionality
  • Quality Assurance: To identify and fix bugs, optimize performance, and ensure service reliability

3.3 Communication

  • Service Updates: To notify you about important changes to our service
  • Support: To respond to your inquiries and provide technical assistance
  • Marketing: To send promotional materials (with your consent, where required by law)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • SMS delivery services
  • Cloud hosting and infrastructure
  • Analytics and monitoring
  • Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data is encrypted in transit using SSL/TLS protocols
  • Secure Storage: Data is stored in secure, access-controlled environments
  • Access Controls: Only authorized personnel have access to personal information
  • Regular Audits: We conduct regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

6.1 Customer Data (Queue Participants)

We retain customer information (names and phone numbers) for 30 days after their last queue activity, after which it is automatically deleted. This retention period allows businesses to:

  • Track customer visit history
  • Identify repeat customers
  • Analyze no-show patterns

6.2 Business Account Data

We retain business account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

6.3 Analytics and Logs

Aggregated, anonymized analytics data may be retained longer for service improvement purposes, but this data cannot be used to identify individual users.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a portable format

7.2 Correction and Deletion

  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)

7.3 Objection and Restriction

  • Object to processing of your personal information
  • Request restriction of processing in certain circumstances

7.4 Opt-Out

  • Unsubscribe from marketing communications
  • Disable SMS notifications (note: this may affect queue functionality)

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at support@remotewait.com. We will respond to your request within 30 days, or as required by applicable law.

8. Children's Privacy

Remote Wait is not intended for use by individuals under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using Remote Wait, you consent to the transfer of your information to these countries.

10. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be Informed: You have the right to be informed about how we use your data (this Privacy Policy)
  • Right of Access: You can request copies of your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: You can request limitation of how we process your data
  • Right to Data Portability: You can request transfer of your data to another service
  • Right to Object: You can object to certain types of processing
  • Rights Related to Automated Decision Making: You have rights regarding automated processing

Our legal basis for processing your data includes:

  • Consent: When you provide explicit consent
  • Contract Performance: To provide the services you've requested
  • Legitimate Interests: For service improvement and security
  • Legal Obligations: To comply with applicable laws

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about what personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

12. SMS Notifications

When customers provide their phone numbers to join a queue, they consent to receive SMS notifications from Remote Wait. Standard message and data rates may apply. Customers can opt-out of SMS notifications by replying "STOP" to any message, though this may affect their ability to receive queue updates.

13. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users (for significant changes)
  • Displaying a notice on our service

Your continued use of Remote Wait after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@remotewait.com

Mailing Address:
Jagodana LLC
1021 E Lincolnway, 7463
Cheyenne, WY 82001

We will make every effort to address your concerns promptly and thoroughly.

© 2025 Jagodana LLC. All rights reserved.