Terms of Service

Last Updated: February 18, 2026

1. Acceptance of Terms

By accessing, using, or registering for Remote Wait ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Remote Wait ("we," "us," or "our"). If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

Remote Wait is a virtual queue management platform that enables businesses to:

Create and manage digital waitlists for their customers
Allow customers to join queues remotely via QR codes or web links
Send SMS notifications to customers when it's their turn
Track queue analytics, wait times, and customer patterns
Customize customer-facing pages with branding and messaging

The Service is provided on a subscription basis with different plan tiers offering varying features and usage limits.

3. Account Registration and Eligibility

3.1 Account Creation

To use Remote Wait, you must:

Be at least 18 years old (or the age of majority in your jurisdiction)
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your account credentials
Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account password
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring that anyone who accesses your account is authorized to do so

3.3 Business Accounts

If you create an account on behalf of a business:

You represent that you have authority to bind the business
The business is responsible for all users accessing the account
You must ensure all users comply with these Terms

4. Subscription Plans and Billing

4.1 Subscription Tiers

Remote Wait offers multiple subscription plans:

Free Plan: 1 queue, up to 50 customers per month, basic SMS notifications
Pro Plan: Up to 5 queues, higher customer limits, advanced features
Business Plan: Unlimited queues, white-labeling, custom domain support

Plan features and limits are subject to change. Current plan details are available on our website.

4.2 Billing and Payment

Payment Terms: Subscription fees are billed in advance on a monthly or annual basis
Payment Methods: We accept major credit cards and other payment methods as specified
Automatic Renewal: Subscriptions automatically renew unless cancelled before the renewal date
Price Changes: We reserve the right to modify pricing with 30 days' notice to existing customers
Refunds: Refund policies are as specified at the time of purchase

4.3 Usage Limits

Each plan has specific usage limits (e.g., number of queues, customers per month, SMS messages). Exceeding these limits may result in:

Additional charges (if applicable)
Service restrictions
Requirement to upgrade to a higher plan

4.4 Free Trial

If we offer a free trial:

The trial period and terms will be specified at signup
Your subscription will automatically convert to a paid plan at the end of the trial unless cancelled
You may cancel during the trial period to avoid charges

5. Acceptable Use

5.1 Permitted Use

You may use Remote Wait only for lawful purposes and in accordance with these Terms. You agree to use the Service to:

Manage legitimate business queues and waitlists
Provide accurate information to customers
Comply with all applicable laws and regulations

5.2 Prohibited Activities

You agree NOT to:

Illegal Activities: Use the Service for any illegal purpose or in violation of any laws
Spam or Abuse: Send unsolicited messages, spam, or harassing communications
Impersonation: Impersonate any person or entity or misrepresent your affiliation
System Interference: Attempt to interfere with, disrupt, or damage the Service or servers
Unauthorized Access: Attempt to gain unauthorized access to any part of the Service
Reverse Engineering: Reverse engineer, decompile, or disassemble any part of the Service
Data Scraping: Use automated systems to scrape or extract data from the Service
Resale: Resell, sublicense, or redistribute the Service without authorization
Competitive Use: Use the Service to build a competing product or service
Harmful Content: Transmit any viruses, malware, or harmful code

5.3 Customer Data Responsibility

As a business user, you are responsible for:

Obtaining proper consent from customers before collecting their information
Complying with applicable privacy laws (e.g., GDPR, CCPA) when handling customer data
Ensuring customer data is used only for legitimate queue management purposes
Not using customer data for marketing or other purposes without explicit consent

6. SMS Notifications

6.1 SMS Service

Remote Wait provides SMS notification services to alert customers when it's their turn in the queue. By using this feature:

You acknowledge that SMS delivery is not guaranteed
Standard message and data rates may apply to customers
We are not responsible for carrier delays or delivery failures
Customers can opt-out by replying "STOP" to any message

6.2 SMS Compliance

You agree to:

Only send SMS messages to customers who have explicitly joined your queue
Comply with applicable SMS regulations (e.g., TCPA in the United States)
Not use SMS for marketing or promotional purposes without proper consent
Respect customer opt-out requests immediately

6.3 SMS Costs

SMS costs are included in your subscription plan up to specified limits. Additional messages may incur extra charges, which will be clearly communicated.

7. Intellectual Property Rights

7.1 Our Property

The Service, including all content, features, functionality, software, and design, is owned by Remote Wait and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Content

You retain ownership of any content you upload or create using the Service (e.g., logos, custom messages, branding). By using the Service, you grant us a license to:

Use, display, and distribute your content as necessary to provide the Service
Store and process your content on our servers
Use aggregated, anonymized data for service improvement

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation or compensation to you.

8. Data and Privacy

8.1 Data Handling

We handle your data in accordance with our Privacy Policy
Customer data (names, phone numbers) is automatically deleted after 30 days
We implement security measures to protect your data
We do not sell your personal information or customer data

8.2 Your Responsibilities

You must comply with applicable data protection laws
You are responsible for obtaining customer consent for data collection
You must not use customer data for purposes beyond queue management without consent

9. Service Availability and Modifications

9.1 Service Availability

We strive to maintain high service availability but do not guarantee:

Uninterrupted or error-free service
That the Service will be available at all times
That all features will function perfectly at all times

We may perform maintenance, updates, or modifications that temporarily affect service availability.

9.2 Service Modifications

We reserve the right to:

Modify, suspend, or discontinue any part of the Service
Add or remove features
Change pricing or plan structures (with notice to existing customers)
Impose usage limits or restrictions

9.3 Downtime

We are not liable for any losses or damages resulting from:

Service interruptions or downtime
Technical failures or errors
Maintenance or updates

10. Termination

10.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period.

10.2 Termination by Us

We may suspend or terminate your account immediately if:

You violate these Terms
You engage in fraudulent or illegal activity
You fail to pay subscription fees
You misuse the Service in any way

10.3 Effect of Termination

Upon termination:

Your access to the Service will be revoked
Your data will be retained for 30 days, then deleted
You may export your data before termination (subject to plan limitations)
All outstanding fees remain due

11. Disclaimers and Warranties

11.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR RELIABILITY

11.2 No Guarantees

We do not guarantee that:

The Service will meet your specific requirements
The Service will be uninterrupted, timely, secure, or error-free
Results obtained from using the Service will be accurate or reliable
Any errors in the Service will be corrected

12. Limitation of Liability

12.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REMOTE WAIT SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
DAMAGES RESULTING FROM USE OR INABILITY TO USE THE SERVICE
DAMAGES RESULTING FROM UNAUTHORIZED ACCESS OR DATA BREACHES
DAMAGES RESULTING FROM SMS DELIVERY FAILURES OR DELAYS

12.2 Maximum Liability

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

12.3 Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Remote Wait, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or relating to:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your violation of any applicable laws or regulations
Customer complaints or disputes related to your use of the Service

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution Process

Informal Resolution: We encourage you to contact us first to resolve any disputes informally
Mediation: If informal resolution fails, disputes may be resolved through mediation
Arbitration: Certain disputes may be subject to binding arbitration
Class Action Waiver: You agree not to participate in class action lawsuits

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on this page with a new "Last Updated" date
Sending an email notification to registered users (for significant changes)
Displaying a notice on the Service

Your continued use of Remote Wait after such changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Remote Wait regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or internet failures.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@remotewait.com

Mailing Address:
Jagodana LLC
1021 E Lincolnway, 7463
Cheyenne, WY 82001

We will make every effort to respond to your inquiries promptly.